Hi, I'm Steve Kayser, Managing Editor to Expert Access, a biweekly newsletter designed to keep you informed and in touch with experts in the business world. With over 30 experts, I strive to provide answers to your questions and discuss topics you suggest.

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I try to make this publication interesting, helpful, sometimes irreverent, but always on top of the current issues that shape your world and impact your business.

Every issue of Expert Access includes articles from a variety of sources on Customer Relationship Strategies, Business Process Management and Enterprise Content Management. We hope you enjoy each issue and participate with your questions and advice.

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